Refund policy

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Returns & Refund Policy

We want you to love your **BY KHLOE** pieces! If you need to make a return, please review the policy below.

Return Eligibility

We accept returns for non-personalized, full-price items only. Items must be returned within the specified timeframe and meet the condition requirements listed below.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Earrings and other piercing items (due to hygiene reasons)
  • Customized or engraved items
  • Personalized items (including photo, monogram, name, and initial jewelry)
  • Sale, discounted, or clearance items

How to Initiate a Return

To return an eligible item, please email us at info@bykhloe.com within 14 days of your order's delivery date. Please include your order number and the reason for your return in your email. We will provide further instructions, including the return shipping address, once your request is approved.

Return Shipping Instructions

  • The item(s) must arrive back to us within 14 days of your initial email return request.
  • Please include a note with your order number inside the return package.
  • Return shipping costs are the customer's responsibility.
  • All return shipments must be sent with "Signature Required" tracking.
  • Please email us the tracking number once you have shipped the return.
  • **BY KHLOE** is not responsible for returned packages lost in transit or those sent without signature confirmation.

Condition of Returned Items

To be accepted for a refund, all returned items must meet these conditions:

  • Be completely UNWORN and UNDAMAGED.
  • Be in the complete ORIGINAL PACKAGING.
  • Rings MUST still have the original size tag attached and untampered with.

Returns that do not meet these conditions will be refused and sent back to the customer at their expense.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed for the original merchandise amount and a credit will automatically be applied to your original method of payment.

Restocking Fee: Orders where 10 or more items are returned are subject to a 10% restocking fee, which will be deducted from the refund amount.

Damaged or Incorrect Items

We carefully inspect and package all items before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us IMMEDIATELY (within 48 hours of delivery). Email info@bykhloe.com with your order number and clear photos showing the issue. We will assess the situation and arrange for a replacement item or issue store credit if applicable.